KlarNotesKLARNOTES SUPPORT
A little help,
when you need it.
A question, a missing note, or something that doesn’t feel right? Tell us what happened and we’ll help you find your way.
Where is KlarNotes available?
KlarNotes is available on iOS for iPhone and iPad (iOS 17 or later) and on the web. No Android version is available for now. The public iOS download link will be added here when it is ready. Contact us about iOS access.
Do I need an account or subscription?
Local notes are free without an account. Cloud sync is optional and requires a KlarNotes account and an active paid Apple subscription. The iOS app shows available plans and prices before purchase. Sign in with the same KlarNotes account on the web to use an existing sync subscription.
Why did my notes change after signing in?
Local notes and synced notes live in separate libraries. Signing in or subscribing does not move your local notes into the cloud. On iOS, use Settings → Open this iPhone’s local notes to return to the local library. Your previously saved account cache also stays on the device after signing out.
How do I restore or cancel a subscription?
In the iOS app, open Account & sync from Settings, sign in to the KlarNotes account you used for the purchase, and choose Restore Purchases. If confirmation is delayed, use Check subscription. Manage or cancel the subscription in your Apple Account’s subscription settings. Cancelling billing does not delete your notes or account.
Why can’t I see my photos or folders on the web?
Photo import and viewing are currently part of the iOS app. The web editor preserves photo positions as placeholders. Folder organization is saved on the device where you create it and is not currently synced. Notes and checklists in your synced library are available across supported clients with an active subscription.
How do I back up or recover notes?
Export your current library from Settings. iOS creates a ZIP when photos are included, or JSON otherwise. Look in Archive and Trash for notes you have moved there. Recovery copies may be available for conflicting synced edits. Export before deleting the app or clearing browser data; we cannot recover notes stored only on your device.
How do I request account or data deletion?
Email contact@gotolcs.com from the account’s email address where possible. We may verify your identity before acting. Deleting the app, signing out, or cancelling a subscription does not erase all cloud data. Read the retention and deletion policy for details.
Include your device, operating-system version, KlarNotes version, and what you were doing. If you send a screenshot, hide personal note content that isn’t needed. Never send your password or payment details.